HOW LONG IS SHIPPING?

Orders ship within 1-3 business days after purchase. Please note that ordering a PRE-ORDER item will result in shipping delays as the item will be available to ship at a later date. Shipping transit time will generally vary between 2-8 business days depending on your location. Most orders are received within 3-5 business days of placing an orders.

IF I CHOOSE THE SHOP PAY, SEZZLE, AFTERPAY, OR KLARNA, PAYMENT PLAN, WILL MY ORDER SHIP AFTER ITS PAID OFF?

No, your order ships as regular. This means when you purchase it will start processing time and be shipped within 1-3 business days. You will continue to pay it off even after you receive it.

DOES THE PAYMENT PLAN ADDS INTEREST?

The payment plan is through a 3rd party company that does not charge interest.

Shop Pay/Affirm 

"Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses."

IF I MISS A PAYMENT ON MY PAYMENT PLAN, WHAT DO I DO?

If you miss a payment on your payment plan, you must contact SEZZLE https://sezzle.com/contact-us/shopper-support. This is a third-party company; we do not handle payment plan issues.

If you miss a payment on your payment plan, you must contact AFTERPAY Submit a request – Afterpay. This is a third-party company; we do not handle payment plan issues.

 If you miss a payment on your payment plan, you must contact KLARNA Customer Service | Klarna US . This is a third-party company; we do not handle payment plan issues.

If you miss a payment on your payment plan you must contact SHOP PAY/ AFFIRM. https://helpcenter.affirm.com/s/article/Late-payments . This is a third-party company; we do not handle payment plan issues.

 WHAT IS YOUR REFUND POLICY?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. 

To start a return, contact us at fashionjue@gmail.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damaged, defective, or incorrect items must be reported within 2 days of delivery. Please contact us through via email at fashionjue@gmail.com and provide your name and order number and photo of item in your email. 

We will send a return label once approved and item or items can be returned. Fashion Jue Boutique is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping pack your items.

WHAT IS YOUR EXCHANGE POLICY?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

WHAT IS YOUR ORDER CANCELLATION POLICY?

You have one (1) hour after your order is placed to cancel it and receive a full refund. Orders cannot be cancelled after 1 hour and your order will be shipped.